Refund policy

Refund & Return Policy for Love By Emma

Last Updated: February 7, 2026

 

 

Our Commitment to You

At Love By Emma, we pour our hearts into creating high-quality, natural, and handmade skincare products. Each item is crafted with care and precision to ensure you receive the very best. Due to the personal and delicate nature of our products, we have a clear and fair refund policy designed to protect the safety and satisfaction of all our customers.

 

We encourage you to read product descriptions carefully and to perform a patch test before using any new skincare product. All our ingredients are clearly listed on each product page to help you make an informed purchase.

 

 

Damaged or Incorrect Items

We take great care in packaging your orders, but we understand that issues can sometimes occur during shipping. If your order arrives damaged or if you receive the wrong item, please contact us immediately so we can make it right.

 

•        Timeframe: You must contact us within 7 days of receiving your order.

•        How to Report: Please email us at lovebyemmaskin@gmail.com with the following information:

1.1  Your Order Number

1.2  A clear photo of the damaged or incorrect item(s)

1.3  A photo of the shipping box and packaging

•        Our Promise: Once we verify the issue, we will gladly send you a replacement for the affected item(s) at no additional cost to you.

 

 

General Returns & Exchanges

Due to the hygienic and personal nature of our handmade skincare products, we are unable to accept returns or exchanges on opened or used items.

 

We cannot accept returns simply because you do not like the scent, texture, or for a change of mind. All sales of used or opened products are final. This policy ensures the safety, purity, and integrity of the products for all our customers.

 

 

Allergic Reactions

We understand that skin sensitivities can occur. We clearly list all ingredients on our product pages and labels to ensure you can make a safe choice for your skin type.

 

•        Patch Test: We strongly recommend performing a patch test on a small area of skin (such as your inner arm) 24 hours before applying a new product to your face or body.

•        Disclaimer: Love By Emma is not liable for any individual reaction to any particular ingredient. If you have a known sensitivity or allergy, please review the ingredient list carefully before purchasing.

•        Policy: We cannot accept returns or issue refunds for allergic reactions.

 

 

Non-Returnable Items

The following items are considered final sale and are not eligible for returns, exchanges, or refunds:

 

•        Items on sale or marked as clearance

•        Gift cards

•        Custom or personalized orders

•        Items that are not incorrect or damaged

 

 

How to Start a Claim for a Damaged Item

1       Email Us: Send an email to lovebyemmaskin@gmail.com within 7 days of delivery.

2       Subject Line: Please use the subject line: "Damaged Item Claim - Order #[Your Order Number]"

3       Include: Your name, order number, and the required photos.

4       Wait for a Response: Our team will review your claim and respond within 1-2 business days with the next steps.

 

 

Thank you for your understanding and for supporting our handmade skincare mission. We are confident you will love your Love By Emma products, and we are here to help if you have any issues with shipping damage or incorrect orders.